To ensure a smooth shopping experience, Raxula LLC requests that you carefully read the following return policy before requesting a return.
I. Return Request Time
To return an item, please contact our customer service team within 7 days of receiving the item to submit a return request. Return requests submitted after this timeframe may not be processed.
II. Eligible Return Situations
You may request a return or refund in the following situations:
The item has a quality issue;
The item was damaged during shipping;
The received item does not match the order contents.
When requesting a return, please provide your order number and relevant photos so we can verify the situation.
III. Return Item Requirements (This includes both opened and unopened products)
To ensure smooth return processing, returned items must meet the following conditions:
The item is unused and undamaged;
The item is in its original condition and does not affect resale;
The item’s packaging is intact and includes all accessories, instructions, and original packaging materials.
If the item does not meet the above conditions, we may not be able to accept the return request.
IV. Situations Where Returns Are Not Supported
Returns are generally not supported in the following situations:
The product has been used or damaged by the customer;
The return application period has expired;
Damage caused by improper use;
Special promotional items (as specifically stated on the page).
V. Return Process
The return process is as follows:
Contact customer service to submit a return request;
Customer service reviews and confirms eligibility for return;
Return the product to the address provided by customer service;
After receiving the product and confirming that it meets the return conditions, we will process the refund within 7-14 business days.
The refund will be returned to the original payment method.
VI. Return Shipping Costs
If the return is due to product quality issues or the wrong item was sent, we will bear the return shipping costs;
If the return is due to personal reasons, the buyer must bear the return shipping costs.
